Refund policy

30-day returns

You may request a change-of-mind return within 30 calendar days after delivery of the last item in your order. For eligible orders, sign in to your customer account and submit a return request. You may also use our contact form and include your order number. Please wait for return instructions before sending an item back. Requests are reviewed; submitting a request does not automatically approve a return or issue a refund.

For a voluntary change-of-mind return under this policy, items should be unused, unwashed or unworn, in their original condition and packaging, and include all parts and accessories. These conditions apply only to voluntary returns to the extent permitted by law and do not reduce statutory cancellation or withdrawal rights, including applicable 14-day rights for online purchases in the EU and UK.

For change-of-mind returns, customers pay return shipping where permitted by law. If an item is wrong, damaged, defective, or does not match its description, contact us through the form with your order number and photos. We will provide the remedy required by applicable law and cover reasonable return costs where required.

Approved refunds are sent to the original payment method within 14 calendar days after we receive the returned item or proof that it was sent back, as required by applicable law. We may withhold a refund until the goods are received or proof of return is provided where permitted by law. Your bank or payment provider may take additional time to post the refund. Original delivery charges are refunded where required by law.

This voluntary policy does not limit any mandatory consumer rights in your country. If local law gives you more protection, those rights apply.